Refund Policy
Grief’s Light Outreach, Inc. Terms of Use
Effective Date: November 10, 2025
INTRODUCTION
At Grief’s Light Outreach, every comfort box is packed with intention, prayer, and gentle care. Because these items are personal and often used in sensitive seasons of grief, returns are handled with extra thoughtfulness.
All Sales Are Final
Due to the nature of our products—comfort boxes, candles, devotionals, personalized items, and self-care items—we cannot accept returns or exchanges.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Email us with your order number, description, and a photo of the issue.
Cancellations
Orders may be canceled within 2 hours of purchase.
SHIPPING & HANDLING
Processing Time
Standard: 3–5 business days. Bulk orders: 5–10 business days.
Shipping Methods
We ship via USPS, UPS, or FedEx. A tracking number will be provided.
Shipping Costs
Calculated at checkout based on weight and location.
Delivery Estimates
Standard: 3–7 business days. Priority: 2–3 business days.
Lost or Stolen Packages
If marked delivered but not found, contact the carrier, then email us for assistance.
Bulk & Custom Orders
We offer customized timelines and coordinated shipping for organizations and events.